TERMS & CONDITIONS
CUSTOMER CARE
It is the policy of Steelmans to provide our customers with the highest level of customer service. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service.
We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on trust, respect, and confidence.
To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:
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We will always be professional and courteous when interacting with our customers.
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We will promptly respond to all customer inquiries and requests.
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We will keep our customers informed of any changes or updates that may affect them.
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We will take the time to understand our customers’ needs and expectations.
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We will do everything we can to exceed our customers’ expectations.
If you have any questions or concerns about our customer service policy, please contact us at support@steelmans3d.com
WHOLESALE
At Steelmans we provide a range of high quality 3D printing accessories for the fast growing 3D printing market.
In order to assure mutual success, we are always looking for dedicated partners in the 3D printing industry to expand our brands.
If you are interested in reselling or distributing any of our products please email support@steelmans3d.com
PRIVACY
This privacy policy ("policy") will help you understand how Steelmans ("us", "we", "our") uses and protects the data you provide to us when you visit and use steelmans3d.com ("website ", "service").
We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect:
When you visit the website, we may collect the following data:
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Your IP address.
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Your contact information and email address.
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Other information such as interests and preferences.
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Data profile regarding your online behavior on our website.
Why We Collect Your Data:
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To process and fulfil your order.
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To better understand your needs.
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To improve our services and products.
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To send you promotional emails containing the information we think you will find interesting.
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To contact you to fill out surveys and participate in other types of market research.
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To customize our website according to your online behavior and personal preferences.
Safeguarding and Securing the Data:
Steelmans are committed to securing your data and keeping it confidential. Steelmans has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Our Cookie Policy:
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you visit and spend the most time on).
The data we collect by using cookies is used to customize our website to your needs.
After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser.
Links to Other Websites:
Our website contains links that lead to other websites. If you click on these links Steelmans are not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data:
At some point, you might wish to restrict the use and collection of your personal data. If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.
Steelmans will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
PAYMENTS
Steelmans use PayPal as our secure payment processor. This means that through PayPal we can accept a large number of credit and debit cards, including Visa, Mastercard®, American Express, Discover, JCB, Diners Club etc.